Disaster Recovery Services

We're now offering disaster recovery services. By ordering recovery services we will:
• Police your web directory for any modified/new files and take any precautions to clean them. (We can only remove new files which are known; for example, files from the UBB.threads install archive)
• Patch or attempt to patch any affected files.
• Restore files to their original (stock) state (from either a backup, or original install files).
• Transverse log files as to locate information on how an attack happened and provide insight into stopping future problems.

Note
• If we cannot have full access to the underlying system we can only police public folders for known files.
• If we do not have access to system weblogs via SSH or a Control Panel we cannot search for any security issues that may be happening to your site.
• You should take precautions to ensure that your installed scripts (such as PHPMyAdmin, Wordpress, contact and forum scripts, etc.) are running current versions to ensure security and bug fixes; we do not upgrade insecure scripts unless you specifically pay to have them upgraded and can provide access to the latest versions.


If you're interested in these services please use the "Contact Us" page to the left and explain the issues you're having. Please provide any support forum links and possible links you feel will be helpful and we will reply with a quote. Please note that we will need FTP and SSH access to your site to do a thorough job, if you do not have SSH access it'll be more difficult to look for changed files (although not impossible). No guarantee is provided against future hacks that are out of our control.

Note
The general quote for a small disaster recovery scenario is 2-3 hours, you should be prepared for longer testing if your web space has a lot of files or if you have limited access to the server. Providing SSH and Control Panel access will greatly reduce the amount of time spent searching through files.

Posted on September 3rd, 2014 - Updated on October 26th, 2016
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